Miki Suzuki

Experience

• 2025 -

  Full Stack Developer @ AI Startup

  London, United Kingdom - Hybrid

  Summary:

  • Working on a AI-powered project at a startup, building a knowledge management platform for businesses. Developing front-end and back-end features for the platform, integrating services using Office.js, Django and AWS.

  Responsibilities:

  • Designed and implemented user interfaces using React and Office.js, ensuring seamless communication between Office.js add-in components in the PowerPoint plugin architecture.
  • Developed backend services for data retrieval and processing, and managed data storage using PostgreSQL.

  Achievements:

  • Created reusable front-end components, improving development efficiency and UI consistency
  • Developed robust API connections, ensuring smooth data flow between front-end and back-end services.

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  • JavaScript
  • React
  • Tailwind
  • Python
  • Django
  • PostgreSQL
  • AWS
• 2021 - 2023

  Content Writer, Customer Service Executive @ GIMO

  London, United Kingdom - Hybrid

  Summary:

  • Provided support to resolve customer challenges while contributing to QA and content development, leveraging user feedback to enhance experience and optimise content.

  Responsibilities:

  • Collaborated with teams, managers and developers to resolve technical and UX issues, produce reports and propose marketing strategies to drive acquisition and sales.
  • Optimised user experience by analysing customer issues, localising and optimising content and creating guides to improve content quality.
  • Translated, proofread and tested websites, marketing materials to ensure clarity and accuracy for audiences.
  • Developed and formatted marketing content using HTML and CSS to enhance website engagement.

  Achievements:

  • Improved content quality and localisation, leading to improved customer engagement and a reduction in support inquiries.
  • Automated data handling and reporting processes using VBA, improving efficiency.

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  • HTML
  • CSS
  • Dreamweaver
  • SEO
  • Jira
  • CMS
  • CRM
  • Sisense
  • Salesforce
  • MS Excel
• 2015 - 2020

  Business Development Manager @ Tourist Top World

  Nagoya, Japan - On site

  Summary:

  • Promoted from Sales Executive to lead inbound travel services through international corporate sales, service development, and localisation, acquiring overseas B2B and B2C customers while driving significant sales growth.

  Responsibilities:

  • Acquired overseas corporate clients by market research, field sales and creation of localised promotions.
  • Designed bespoke tours and quotations, handling inquiries from international customers
  • Negotiated and mediated between customer needs and provider solutions for custom group tours.
  • Established relationships with service providers to create new offerings and enhance quality.
  • Developed a global website and marketing channels to build online presence for new business.
  • Organised tour activities by sourcing potential providers and managing operational support for international customers.

  Achievements:

  • Promoted to lead Inbound Travel Business Development within 2 years, recognised for sales growth and process ownership.
  • Acquired customers following the launch of a global website and marketing channels, boosting business visibility.
  • Established partnerships with 10+ overseas travel agencies and local service providers, expanding business reach.

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  • Google Analytics
  • MS Excel